SHIPPING / RETURNS

SHIPPING BASICS

 

Shipping rates vary based on destination. All shipping prices and options will be given during the checkout process.

We are currently only shipping domestically, to all 50 United States.

 

RETURN BASICS

Our return policy states that if you are unsatisfied with any of the items that you have received, you may return within 15 days from the date your order was received. 

You must follow the following conditions in order for us to process your refund:

> All items MUST have all tags still attached along with all original packaging. 

> No items have been washed, worn, or altered in any way.

Please note that any returns we receive that do not follow these criteria stated will not be eligible for a refund. 

 

RETURN COST

All refunds are 100% the customer's responsibility to pay for. You will not be refunded the money spent to return your unsatisfied product. You may choose to send back the package with any mail carrier suitable for you. 

 

RETURN ADDRESS

Please send your returns back to our office at:

RANGEL

7411 Biscayne Blvd, Suite 103

Miami, FL 33138 

Please make sure when you are sending the package that it will be delivered directly to our office without the option for us to go and pick it up if missed. In that case, the refund will not be processed.

We advise you to keep record of your return tracking information to ensure that it has been delivered.

 

RETURN PROCESSING TIME

Once we have received your return, we will check all items with necessary protocol which can take up to 7 days. After all item(s) are verified, we will go ahead and process your refund which can take anywhere from 2-5 days to settle into your account.

 

If for any reason you have received damaged garments, please email info@shoprangel.com and we will be more than happy to assist you in proceeding steps.